Legal & Privacy

Last updated: 20 September 2025

This page combines our Refund & Payment Policy, Privacy Policy (POPIA compliance), Cookie Notice, Terms of Service, and Disclaimers. Please review carefully.

1. Refund & Payment Policy

Day Events

  • No refunds on day events.
  • The organizers and the venue cannot be held liable for any loss, injury, or damage to property during the event.
  • Photos taken during events may be used for marketing purposes.

Weekend Events

  • Refund and cancellation terms are specified in the details of each event.
  • The organizers and the venue cannot be held liable for any loss, injury, or damage to property during the event.
  • Photos taken during events may be used for marketing purposes.

Coaching

  • No refunds for missed or cancelled sessions.
  • Clients must reschedule appointments at least 24 hours in advance, otherwise the session will be forfeited.

Mediation

  • No refunds for missed or cancelled sessions.
  • Clients must reschedule appointments at least 24 hours in advance, otherwise the session will be forfeited.

Supplements & Weight Loss Products

  • No refunds or returns.
  • The Weight Loss Booster supplement is used at the consumer’s own risk.
  • Warning: Do not use if pregnant, breastfeeding, or if you suffer from epilepsy. Consult a doctor if you are unsure or have a chronic illness.

Payments

  • All payments must be made in full at the time of booking or purchase unless otherwise agreed.
  • We accept EFT, card payments, and other methods as listed at checkout.

2. Privacy Policy (POPIA Compliance)

We value your privacy and comply with the Protection of Personal Information Act (POPIA) of South Africa.

  • Personal Data: We collect personal information (such as your name, contact details, and payment info) only when you provide it through forms, bookings, purchases, or sign-ups.
  • Use of Data: Information is used only to provide services, improve your experience, and comply with legal requirements.
  • Third Parties: We may share data with trusted service providers (such as payment gateways, booking systems, and email platforms) for service delivery only. Your data will never be sold.
  • Data Protection: Reasonable technical and organisational measures are in place to keep your information secure.
  • Your Rights: Under POPIA, you have the right to request access, correction, or deletion of your personal information at any time by contacting us.

reCAPTCHA Protection
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

3. Cookie Notice

This website uses cookies to:

  • Improve your browsing experience.
  • Analyse website traffic.
  • Support marketing tools (such as Google Analytics and Facebook Pixel, if active).

By continuing to use this site, you consent to our use of cookies. You may disable cookies in your browser settings, but some website features may not function properly.

4. Terms of Service

By using this website and booking services, you agree to the following terms:

  • Services (coaching, mediation, events, products) are provided with professionalism and confidentiality.
  • Information on this website is for general informational purposes and may be updated at any time.
  • We reserve the right to change or update terms, policies, and pricing without prior notice.
  • Continued use of this website constitutes acceptance of these terms.
  • Users are responsible for ensuring that the information they provide is correct and up to date.

5. Disclaimers

Coaching Disclaimer
Coaching services are for personal development and wellbeing. Coaching is not therapy, counselling, or medical treatment. Clients remain responsible for their own choices, actions, and results.

Mediation Disclaimer
Mediation is a voluntary process intended to help parties reach their own agreements. Mediators do not provide legal advice or representation. Independent legal advice is recommended where necessary.

Supplement Disclaimer
The Supplement (Weight Loss Booster) does not contain any chemicals or illegal substances. It has not been evaluated by the Medical Control Council and is not intended to diagnose, treat, cure, or prevent any disease. Although no side-effects have been reported to date, this product is used at the consumer’s own risk.

  • Do not use if pregnant, breastfeeding, or if you suffer from epilepsy.
  • Always consult a medical doctor if unsure or if you suffer from a chronic illness.

Liability Disclaimer
The organizers, coaches, or mediators cannot be held liable for any loss, injury, or damage to persons or property arising from the use of this website, services, events, or products.

6. Contact

For any questions about this policy, to exercise your POPIA rights, or for refund/payment queries, please contact:

Liné Nel Coaching & Mediation
Email: info@linenel.co.za
Phone: +27 83 388 5265


Need help?

Contact us at info@linenel.co.za for questions or changes to your booking.